skip to Main Content
  • Welcome to Maises!
  • Free IRL Delivery on orders over €30
  • Shop our gorgeous collections

DELIVERY

Free delivery on orders over €50.  Orders under that value incur a standard delivery charge of €5

  • Where possible, orders received by 1pm Monday to Friday will be delivered the next working day.  Orders placed after 1pm will leave us the next working day.  Orders placed over the weekend will be dispatched on Monday for delivery on Tuesday.
  • In the event of same day dispatch not being possible, we will contact you to advise.  If you urgently require an item, you may like call us ahead of placing your order to confirm a delivery timeframe.
  • Please note delivery to remote areas may take longer.  Also, some deliveries may take longer at particular busy times of year – Black Friday, Christmas and New Year.  Please bear this in mind or contact us in advance if you are in a rush.
  • Please note, where stated online, some of our products are delivered to you directly from our suppliers and are therefore not eligible for next day delivery. Please check the the product page for further information.

Payment Details

We Accept we On Our Servers do Not store all Major Credit And Debit Cards – Customer Credit Card Information. All Credit And Debit Cardholders Are Subject To Validation Checks And Authorisation By The Card Issuer. If The Issuer Of Your Payment Card Refuses To Authorise Payment To Us, We Will Not Be Liable For Any Delay Or Non-delivery. Please Note Our Payment Partner Is Stripe. Stripe Provide A Safe & Secure Payment Gateway To Protect You Shopping On Our Website.

Return and Refund Policy

Last updated: February 16, 2021
Thank you for shopping at Maisies.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.
The following terms are applicable for any products that You purchased with Us.

 

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Snuggle Soothers, Meath.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Maisies, accessible from www.maisies.ie
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

 

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
25 The Belfry, Navan RD, Duleek, Co.Meath
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Back To Top